Job Description

Key Responsibilities

• Develop and maintain strong, long-term relationships with key accounts to foster trust and loyalty.
• Act as the primary point of contact for key clients, ensuring timely resolution of inquiries and concerns.
• Identify and anticipate client needs, offering tailored solutions that align with their goals.
• Collaborate with internal teams (sales, marketing, operations) to deliver exceptional client service.
• Monitor account performance and work towards achieving revenue growth and retention targets.
• Prepare and present regular performance reports and insights to clients and management.
• Negotiate contracts, renewals, and agreements to ensure mutual benefit.
• Stay updated on industry trends, competitor activities, and market conditions to provide strategic recommendations.
• Identify opportunities for cross-selling and upselling within existing accounts.
• Represent the company at client meetings, events, and conferences as needed.

Qualifications and Skills

• Bachelor’s degree in Business, Marketing, or related fields.
• Proven experience as a Key Account Manager, Client Relationship Manager, or similar role.
• Strong understanding of sales principles, customer relationship management, and business strategies.
• Proficiency in CRM software and MS Office Suite.
• Exceptional interpersonal, negotiation, and communication skills.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Ability to manage multiple clients and prioritize tasks effectively.